This has been an extraordinarily frustrating experience. I ordered a dozen balls and there’s been zero communication. I’ve had to email multiple times to get someone to respond to me, and it took three emails and a Facebook message before anyone would respond – and even then they could not confirm that my order would be shipped. I can see from the tracking number that they are still sitting in a warehouse in New Jersey. I want to like these balls… But the customer service leaves so much to be desired it doesn’t matter how good they are. I placed an order on January 8 and received no communication. I emailed and inquired about the order 10 days later and I got no response. I waited two days and emailed again and I got an email back with no name that just said they would be shipped out. Two days later they still showed as sitting in the warehouse and I emailed again, and the response was “that’s strange I thought they shipped.” When I emailed back with a copy of the tracking number, showing them still in New Jersey, I still got no response. I still have had not a single communication initiated from this company about where my order is until a request for me to review a product that is still in New Jersey 15 days AFTER I placed the order. I’m usually super patient, but this is an epic fail. Not even a response with a real person’s name or a “sorry for the inconvenience.” No offer to credit my account. No offer to return my money and cancel the order. Nothing. I want to support smaller businesses as much as possible and I want a good quality product that’s not part of the behemoth industry… But customer service has to be there.
3 CORE Pickleballs